Which Countries do you ship to?

We currently ship to the UK and EU countries.

When will I receive my order?

UK: 1-3 Working days, depending on the chosen shipping method. EU: 3-5 Working days, depending on the chosen shipping method.

What payment methods do you accept?

We currently accept all Visa and Mastercard payment methods.

Can I change or cancel my order after it has been placed?

We are unable to change or cancel an order once it has shipped. If you wish to modify your items or shipping address before the items have shipped, please contact Customer Services as soon as possible at info@thepharmacbd.com. If you want to cancel an order that has already shipped, you will need to follow the return/exchange process. A full refund will be issued once the order has been returned to us unopened.

How do I return a product?

If you wish to return your purchase, please send your items back, unopened, along with a receipt or proof of purchase within 30 days of receiving your product(s). After 30 days, as per our return policy, we do not offer a refund or exchange. The PharmaCBD may grant partial refunds in certain circumstances at the sole discretion of the company.

Once your return is received and inspected, we will send you a notification email. We will then notify you whether your refund is approved or not. If the refund is successful, your original method of payment will be credited within 30 days. Please visit our Terms and Conditions page to learn more.

What are the standard exclusions on promotional offers?

Promotional offers, reward points and subscription program discounts cannot be combined at the checkout. You can claim one offer per order.

Are the products you sell tested for potency, herbicides, residual solvents, heavy metals and pesticides?

Yes, we have very high standards regarding the quality, purity and potency of the CBD we sell. We only work with brands and sell products that have been independently tested. Tests measure the CBD levels to the milligram (mg) in every batch and validate the potency on a certificate of analysis. The same is done to ensure the products we sell are free of pesticides, fungicides, plant growth regulators, residual solvents, heavy metals, and any microbiological contamination.

Can I take CBD with my prescription medicines?

As with any dietary supplement, we recommend consulting your physician prior to adding CBD into your daily routine.

Can CBD get me high?

No, CBD is a phytocannabinoid that is non psychoactive (it does not result in feelings of euphoria).

How long will it take for CBD oil to work?

It is recommended that you use CBD products for at least two weeks and maintain your doses consistently in order to feel the optimal benefits. Include CBD as part of your daily routine indefinitely for long-lasting therapeutic results.

How do I store my oil and isolate?

Whilst our products do not require refrigeration; we recommend storing your CBD oil in a cool, dry place. Make sure to shake well before each use. For CBD isolate products, we also recommend storing in a dry, cool place away from direct heat and sunlight. Ensure the lid is closed airtight after each use. Refrigeration is not necessary but may prolong shelf life.